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A Different Way to Think About Agency Acquisitions
PR industry M&A advisor Rich Jachetti explores why the traditional all-or-nothing approach to agency acquisitions may be causing buyers and sellers to miss some of the industry's best opportunities.
Why Even the Best Loyalty Program Can't Fix a Bad Customer Experience
As brands race to refine their loyalty programs, this article argues that lasting customer loyalty isn't built through points or perks alone, but through consistently delivering an experience customers want to return to.
FIFA And The IOC Are Living In A Dream World; Often It’s A Nightmare
The Olympics and the World Cup promise to unite the world, but history suggests global sporting events often become flashpoints for politics, protest, and reputation risk.
Your Comms Team Doesn't Need an AI God. It Needs These Five Roles
AI won't simply make communications teams smaller. It will redefine who gets hired, what skills matter most, and why human judgment will become the profession's greatest competitive advantage.
Why Talented Leaders Are Often Overlooked
Why do some highly capable professionals keep getting passed over while others rise? Carol Kinsey Goman explores how authentic leadership presence shapes perception, builds influence, and can make all the difference in career advancement.
How 'Disability Minute' Became a Model for Inclusive Journalism
Five years after its debut on Chicago's WBBM Newsradio, "Disability Minute" has become a compelling example of how authentic storytelling—and journalists with lived experience—can reshape public understanding of disability.
No Lead Too Big, No Guard Too Small, Notable Leadership Lessons from the 2026 New York Knicks
The New York Knicks' championship run offers communications leaders a powerful reminder that winning cultures are built on trust, sacrifice, empowerment, and preparation long before the spotlight arrives.
The Courage to Keep Negative Reviews: Why Authenticity Defeats Perfection Every Time
Michael Levine argues that in an age of AI-generated perfection, authenticity and transparency have become a brand's greatest competitive advantages.
What Communications Leaders Need to Know About Advertising on ChatGPT
As ChatGPT introduces advertising, communications and marketing leaders have a new channel to understand, evaluate, and thoughtfully incorporate into their media strategies.
AI Reflexes
As organizations move from experimenting with AI to embedding it in everyday work, Simon Erskine Locke argues that success will depend less on the technology itself and more on developing the habits and judgment needed to use it wisely.
Executive Visibility, In Good Times And Bad
Executive visibility doesn't matter only when business is thriving. The real test of leadership is how CEOs communicate with clarity, credibility, and confidence when the stakes are highest.
An Unexpected Move in AI Models
As AI capabilities accelerate, Bill Davies examines why trust, transparency, and governance are becoming just as important as innovation.
How to Answer "Tell Me About Yourself" and Advance Your Career
Leadership presence often comes down to how effectively you communicate your value. Executive coach Carol Kinsey Goman explains why your answer to one simple question can shape career opportunities and visibility.
Really Simple Authentication Offers a Lesson for Communicators about Complexity
As AI makes trust a defining challenge for communicators, Really Simple Authentication offers a practical lesson in simplifying complexity while helping organizations build credibility and make content easier for both people and AI to trust and discover.
America at 250: Revisiting the Ideas That Continue to Shape Our Nation
As America celebrates its 250th birthday, CommPRO revisits two timely conversations with Jeffrey Rosen that explore the enduring principles of liberty, virtue and civic responsibility that continue to shape our nation.
AI's Next Chapter Is About More Than Technology. It's About Trust, Visibility and Influence.
Drawing on new research from Truescope, John Croll explores why AI's next chapter will be defined not just by technology, but by trust, authority and visibility.
How Brands Are Leveraging the FIFA World Cup to Build Engagement
As the FIFA World Cup commands global attention, brands of all sizes have an opportunity to join the conversation with smart, authentic activations that connect with fans in meaningful ways.
How Brands Can Use Wikipedia to Improve AI Search Visibility, GEO and Online Reputation
As AI search reshapes how brands are discovered and understood, digital marketing expert Josh Greene explains why Wikipedia has become a critical foundation for GEO, AI visibility and online reputation management.
Charmaine Riley — A Capitol Communicator Profile
In this edition of Capitol Communicators, we spotlight Charmaine Riley, Director of Communications at American Beverage and President of Washington Women in Public Relations, whose leadership is helping shape the future of communications across the Mid-Atlantic.
Patriotic Ceremonies at Ballparks Don't Honor America or Veterans
In this opinion piece, Arthur Solomon examines whether the patriotic ceremonies that have become staples of America's ballparks truly honor the nation and its veterans.

