‘Thank You For Continuing To Hold’

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Thomas J. Madden, Chairman and CEO, Transmedia Group

After “Thank you” you might as well add “YOU SCHMUCK” for staying on hold so long. 

For that’s what we’re all becoming as we wait, wait, WAIT to finally talk to a live human being about credit card mischarges, our Internet having a mind of its own, another bank statement vagary.    

So, are you as tired as I am of hearing dumb voice messages while you wait like this one: Your call is important to us.”

Oh yea, prove it.  Show me how important it is.  How about taking five dollars off my bill for every 20 minutes you keep me on hold, WAITING!

These days when many of us are confined to our quarters, working remotely from our now dreary domiciles, our once-upon-a-time tolerance level for robots and their asinine messages repeating and repeating is near razor thin.

“Your call is important to us and will be answered by the next available associate.”  

And you wait.  Where is that next available associate? Goofing off again, I suppose.

And you wait to finally speak to that next available associate who is probably on his or her way back from planet Mars.  

Yes, that’s how we’re all living today, feeling important while hiding out in our bunkers from COVID-19 . . . waiting on hold to talk with that elusive, stray dog scoundrel in hiding, the . . . 

NEXT AVAILABLE ASSOCIATE!  

 

2 Comments

  1. Anita Finley on at 1:33 PM

    You are so smart and correct.! I totally agree! Anita Finley



  2. kenneth michael manfredi on at 2:38 PM

    What I find very frustrating is the narrative you get when you call a company to speak to a live operator and there are always 9 options you have to listen to very carefully because their menu has changed, you get public health instructions, information about other products and services, told constantly how easy it is to do what you called for if you go to their website and hang up, how very sorry they are that you have to wait so long (I love this one ) because they’re the ones that are making it longer, then you get the second menu to listen to, so by the time you do get a live person you have exhausted every brain cell you have and forgot why you called in the first place