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Strategic Crisis Communications Within the Beltway & Beyond: Digital Preparedness in an Uncertain World

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Crisis Communication in a Climate of Chaos, Part 2

Lay the Groundwork, Avoid the Aftermath Free Virtual Executive Roundtable On Demand Video “Never let a good crisis go to waste.” – Winston Churchill

Manage Crisis Communication in a Climate of Chaos | Search Results are the First Casualty and Your First Challenge

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Crisis … Continued: The Old and New Rules of Crisis Communication

Lesley Sillaman, EVP, Red Havas As communicators, we’ve all been taught the standard rules of crisis situations – succinctly put: that you can work your way out of a crisis with timely, transparent and truthful communication. As agency partners, for years we’ve counseled clients and colleagues about the importance of setting up a RASCI and a…

Crisis Communications – How to Ensure You Capture Meaningful Data to Inform Your Crisis Response

Here are some tips and tools to help you measure your crisis comms efforts and use data to drive important decisions. Ted Kitterman, Ragan Communications When a crisis hits, and you don’t have a measurement strategy in place, you’re going to have a hard time capturing accurate, actionable information. The problem isn’t that the…

Crisis Communications: In Modern Reputation Management, Brand Journalism is an Essential Tool

How to help establish your story and brand position in today’s media landscape—a crucial preventative measure for brands to avoid crises and fight misinformation. Ted Kitterman As a crisis communications advisor, Mindy Hamlin is often called in once the fire has started. Someone has taken to social media, or is threatening public action that could…

Changes in Crisis Communications

After a year of disruption and chaos, what about the practice of crisis communications is new and what’s the same as it ever was? Ted Kitterman After months of a global pandemic, racial justice protests and heaps of economic uncertainty, crisis communications has taken on new meaning. Some communicators have even gone so…

Cool, Calm and Cuomo: What We Can Learn About Crisis Communications from New York’s Governor

Filomena Fanelli, CEO and Founder of Impact PR & Communications, Ltd. A short while back, the New York Post published an article about how New York women are crushing on their state’s Governor, Andrew Cuomo, and YouTube star Randy Rainbow released a parody song, in which he identified himself as a #CuomoSexual. Extreme as these…

From The Front Lines – Best Practices for Managing Crisis Communications and Business Continuity

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Boeing’s Crisis Communications Strategy Doesn’t Fly

Linda J. Popky, Founder of Leverage2Market Associates The aviation world is in free fall in the wake of Sunday’s crash of a brand new Ethiopian Air 737 MAX 8 plane, killing 157 people. Early indications are the incident bears at least some resemblance to the crash of a similar Lion Air 737 MAX8 plane last October,…

Crisis Communications in the World of Small and Mid-Size Businesses

David E. Johnson: #MuellerReport - Managing the 'Spin' Game

David E. Johnson, CEO, Strategic Vision PR Group Most small and medium sized business owners never believe they will face a major crisis that requires a crisis communications response. When they hear the term, crisis communications they believe only large corporations need to worry about crisis communications. But nothing can be further from the truth. In…

3 #MeToo Sexual Misconduct Considerations for CBS: Lessons in Crisis Communications & Public Relations

Gerard Braud, CSP, Fellow IEC Variety magazine is writing about the CBS public relations crisis surrounding the sexual misconduct allegations against CEO Les Moonves. Many of you reading this blog could be faced with similar allegations against one of your executives and wondering what you should do and how you should handle such a potential crisis. This requires…

Papa John’s Pizza: 3 Crisis Communication, Public Relations, & Marketing Lessons to Learn

Gerard Braud, CSP, Fellow IEC Papa John’s Pizza has a crisis. The crisis communications lessons, lessons for CEOs, for marketing and public relations teams, seem endless. This is a public relations and marketing crisis that appears to lack an expert in public relations and marketing. If you don’t believe me, look at the Papa John’s website…

Starbucks Crisis Communications Quandary: 4 Expert Observations

Gerard Braud, CSP, Fellow IEC The average public relations person, who claims to be a crisis communications expert, usually tries to sell reputation management to a CEO in crisis. The Starbucks crisis drives home the point that I always try to make, that an expert must consider both damage to reputation and revenue in crisis…

Facebook Crisis: 3 Expert-Inspired Crisis Communication Truths

Gerard Braud, CSP, Fellow IEC Crisis Communication Truth #1 You must communicate quickly in a crisis. Crisis Communication Truth #2 If you fail to communicate quickly in a crisis, the narrative will be controlled on social media. Crisis Communication Truth #3 Failure to control your communications, the narrative, and the truth, will result in damage to…

Crisis Communication Primer for PR Pros

Read the latest guide from Crisis Communicator Guide for PR Pros from Critical Mention to discover how to address resolving a crisis and making the tough decisions about the appropriate response. Helio Fred Garcia, Executive Director of the Logos Institute for Crisis Management and Executive Leadership, shares his insights into the fundamental elements in…

Best of Silver Anvil Highlights: Carilion Crisis Communications Response to WDBJ7 Shootings

PRSA On the morning of August 26, 2015, WDBJ7 reporter Alison Parker and videographer Adam Ward were killed during their morning show’s last live segment around 6:45 a.m. Interviewee Vicki Gardner was rushed by ambulance to Carilion Roanoke Memorial Hospital (CRMH), the region’s level 1 designated trauma center, for emergency surgery. Carilion Clinic’s crisis communications team began…

Crisis Communications Management and the Cyberattack

Elizabeth K. Hinson, Associate, Nelson Mullins Riley & Scarborough Preparing for a cyberattack is not only a job for the C-Suite or Information Technology Department. Public relations professionals work in lock-step with other decision-makers following a data breach, especially because the legal requirements related to a cyberattack when consumer information is involved include public notice. As…

Next Day Crisis Communications & Opinion Survey Tool for Corporate Communications Professionals & PR Agencies

CommunicationsMatch has established a partnership with Researchscape International, a leading provider of research services to the communications industry, to launch a new next day crisis and opinion survey tool tailored to corporate communications professionals and PR agencies. The new service offered through CommunicationsMatch enables communicators to ask 10 or 20 questions of either 500 or…

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