Search results for: crisis communications

Lessons from Trader Joe’s Communications Crisis

Ronn Torossian, CEO, 5WPR The grocery store chain Trader Joe’s recently received public backlash after a former employee in New York City claims that his position was terminated after he sent a letter to the company’s leaders with suggestions on how to improve the store’s safety protocols during the pandemic. The claim was made in…

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Hope Hicks Resigns as White House Communications Director: A Big Crisis or Just One More PR Problem for the Trump Administration?

You Need a Flow Chart to Track the White House Crises and Staff Turnover Andrew Blum, Principal, AJB Communications To paraphrase Nicholas Cage’s character in “Con Air,” if the fourth White House Communications Director had resigned during any other administration, that might stand out as unusual. Cage, of course, was talking about a Corvette attached to a…

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Is There A Coming Crisis in Financial Communications?

Ronn Torossian, CEO, 5WPR A recent article in Institutional Investor mentions thoughts from PondelWilkinson’s president, Evan Pondel, about what he feels will be the next big crisis likely for Public Relations pros to prepare for on their clients’ behalf – wait for it – sexual harassment. At this point, that’s probably something that should be…

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Executive Briefing 2.16.16 – Communications Advice for Hillary Clinton; New Language of Gender; An Olympian Crisis

In today’s Executive Briefing we learn more about The Zika Epidemic: An Olympian Crisis from Olga DeMetri, Vice President, LEVICK.  Also included is advice on how to Prepare, Share, Update and Engage: A Crisis Communications Strategy for Olympic Gold from D. Nikki Wheeler,  Senior Director, Media Relations, Level 3 Communications. As we begin 2016 and start our sixth year of publishing CommPRO, I’d like to take…

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Executive Briefing 11.17.15 – PlayStation 4 + Terrorists – Time For A Brand Crisis Plan; Broken Promise of Integrated Marketing Communications; Is Your Business Vulnerable?

In today’s Executive Briefing you will find insight from David E. Johnson, CEO, Strategic Vision, LLC about Linking Sony PlayStation 4 + Terrorists?…Time For A Brand Crisis Plan.  ALso included is Jessica Robinson, Founder & CEO, PurePoint International‘s look at The ISIS War on Soft Targets: Is Your Business Vulnerable to a Terrorist Attack? Top 5 Ways To Prevent Threats on Your Business. As we…

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Video Livestream with Execs and Experts Spearheads Crisis Response

  The American Heart Association shifted to a remote strategy for its livestream video series, Innovation @Heart. That and other approaches led its response to the pandemic. John Cowan, Editor, Ragan Communications When news emerged in early January 2020 about COVID-19, American Heart Association leaders were alarmed. As a science-based nonprofit saving lives for 96…

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What You Can Learn from the Activision Crisis

  Accusations of widespread harassment, a state lawsuit and a poor initial response prompted an employee walkout. Here’s what to take away from this cautionary workplace tale.  Robby Brumberg, Ragan Communications A worker walkout is perhaps one of the most difficult crises to manage. It’s one thing when chaos arrives from outside sources or external…

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Why Can’t Employee Communications Be Exciting?

PepsiCo Foods’ Joan Cetera chips away at outdated notions of internal comms.   Diane Schwartz, CEO, Ragan Communications It was about 365 days ago that Joan Cetera was called into the first of what would be hundreds of COVID-19 team calls among the designated crisis chiefs of staff across PepsiCo’s global footprint. At first, most…

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Communications Priorities for 2021 and Beyond (REPORT)

Ragan’s Communications Leadership Council Benchmark Report reveals new areas of focus for communicators that add to more traditional concerns. Tony Silber, Editorial Director, Ragan Communications New priorities have emerged in the communications discipline this year, all of them related to the shocks of 2020. They include diversity, equity and inclusion, communicating with the remote workforce, workplace…

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Ragan Communications Acquires Communications Week™

Communicators worldwide unite November 15-19, 2021 for exclusive industry event CommPRO Editorial Staff Ragan Communications announced today that it has acquired Communications Week, the preeminent event and thought leadership brand for communicators and marketers worldwide. The acquisition fortifies Ragan’s position serving public relations, internal communications and marketing professionals with best-in-class content and experiences. Ragan Communications,…

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Crisis Communication Tips from 5WPR CEO

    Not handling a PR crisis well can negatively affect businesses for many years, which means customers aren’t going to be interested in a brand with a damaged reputation. Especially when those situations hit the front pages of news outlets, those are crises that stick in people’s minds for years to come.  Fortunately, when companies are…

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Communications Lessons from Dr. Martin Luther King, Jr.

Franklin Walton, Artist, Writer, and Communications Counsel As the years pass, we will inevitably come to new appreciations of the contributions of Dr. Martin Luther King, Jr. to social justice and American values. Readers at CommPRO.biz will find insights about that from people better qualified than me. I can, however, offer a few PR insights…

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Internal Communications

RAGAN’S INTERNAL COMMUNICATIONS Jun 28, 2021 | Ragan’s Internal Communications How to Teach Managers to Consider the What, How, Who, and Why of Each Communication Jun 28, 2021 | Ragan’s Internal Communications Looking at How Heifer International’s Digital Workplace Keeps Employees Engaged, Connected and Inspired Jun 22, 2021 | Ragan’s Internal Communications Ragan Research: Communicators…

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I’m Not the Crisis Insider: A Q&A with PRNEWS’ Seth Arenstein

Loretta Prencipe, VP at RH Strategic Communications  Seth Arenstein laughs when I say, “You’re the crisis insider,” pushing back that he’s simply the editor of PRNEWS’ Crisis Insider, a monthly newsletter. But, for some PR pros, Seth is synonymous with Crisis Insider and his columns at prnewsonline.com are a must-read — alternatively practical, forward-looking, and…

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