Search results for: crisis communications

United Airline’s Flawed Apology: Lessons in Crisis Communications

Gerard Braud So which of the three statements issued by United Airlines CEO Oscar Munoz should we believe? Monday he said, “This is an upsetting event to all of us here at United. I apologize for having to re-accommodate these customers.” Later on Monday in a statement to employees he said, “While I deeply regret…

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#WhiteHouse…In Search of a Strategic Crisis Communications Plan

By David E. Johnson, CEO, Strategic Vision PR Group Every presidential administration just like every business needs a strategic crisis communications plan at some point.  For the Trump Administration, the need is coming earlier than most (not even a month into the Administration).   The Administration has been beset by numerous mistakes (Michael Flynn, alternative facts, the CIA visit,…

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Crisis Communications Strategy in the Age of Trump

By David E. Johnson, CEO, Strategic Vision PR Group Small and medium sized businesses while knowing they need a public relations strategy often do not include a crisis communications plan in that strategy.  Many of these businesses believe crisis communications plans are only for major corporations and they will never face a crisis that needs a detailed response. …

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A PR Perspective: Where is Trump’s Crisis Communications Plan?

By David E. Johnson, CEO, Strategic Vision PR Group Donald Trump’s presidential campaign is in free fall due to accusation after accusation of past sexual misconduct by the candidate and no small part his abysmal crisis communications response.  He is headed towards a landslide defeat and becoming something he hates – a loser unless he changes his crisis…

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Crisis Communications Management – A Trump Apology Recommendation

Editor’s Note: We asked crisis management experts how they would phrase Trump’s apology and here’s how Thomas J. Madden, TransMedia group’s CEO would do it even though he’s very upset with what he calls “Trump’s penchant for imploding.” Like my opponent keeps saying it was a mistake to send hundreds of classified emails over her private…

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#TrumpTape – A Crisis Communications Strategy (Op-Ed)

By David E. Johnson, CEO, Strategic Vision PR Group Donald Trump has dominated the news cycle leading to into the second presidential debate (what else is new). Yet, not in the way he wants.  A tape surfaced of Trump describing his pursuit of women in lewd and assaulting terms from 2005 — “I don’t even wait,” he bragged…

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Crisis Communications for Government in the Digital Age

By Julie Murphy, Partner & SVP, Public Relations,  Sage Communications Whether it is a terrorist attack, political corruption, cybersecurity breach or natural disaster, the government is no stranger to crisis and the tricky communications that come along with them.  Federal and local government organizations are held to an even higher standard of ethics and transparency, given…

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#MelaniaTrump Speech – A Crisis Communications Lesson

By David E. Johnson, CEO, Strategic Vision PR Group The first night at the Republican Presidential Convention was supposed to highlight #MelaniaTrump, Donald Trump’s wife and introduce the next potential First Lady to millions of Americans.  Also it was hoped that Melania’s speech would start to soften the image of Donald Trump and allow voters a glimpse of…

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SeaWorld and the Danger of Insincere Crisis Communications

By Carin Warner, Founder, Warner Communications Sea World has announced the end of their captive breeding program, which is certainly a step in the right direction. However, this announcement comes only after officials at the California Coastal Commission had already ruled against them. Therefore, the public may feel that the company is only now taking…

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Executive Briefing 2.10.16 – Crisis Communications for Olympic Gold; Top Brands & Ads at Super Bowl 50; Cam Newton, Crisis Communications 101

In today’s Executive Briefing we take a look at how you should Prepare, Share, Update and Engage: A Crisis Communications Strategy for Olympic Gold with D. Nikki Wheeler,  Senior Director, Media Relations, Level 3 Communications.  Also included, we study, What Were The Top Brands & Ads at Super Bowl 50? As we begin 2016 and start our sixth year of publishing CommPRO, I’d…

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Cam Newton – Time for Crisis Communications 101

By David E. Johnson, CEO, Strategic Vision PR Group Usually the Super Bowl brings out the best in coaches and players on both teams.  While nobody likes losing, the losing coaches and players show grace after the game is over congratulating the victors (regardless of what they may be thinking inside).  That is the usual case but Sunday,…

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Crisis Communications: Where Does Chipotle Mexican Grill Go from Here? (VIDEO)

Editor’s Note: Chipotle Mexican Grill—still reeling from an E.coli breakout across several of its restaurants that has affected nearly 500 customers—is on the hunt for new PR agency. The move comes as the fast food chain continues to struggle with how to win back consumers amid the scandal. Ronn Torossian, president-CEO of 5WPR provides a few…

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(2015 Top Post) The Ray Rice Scandal: A Crisis Communications Analysis

Editor’s Note: The Ray Rice Scandal was handled poorly on all fronts: from the way the team reacted and blamed the victim, to the seemingly soft punishment by the NFL to Ray Rice himself briefly apologizing then quickly moving on. Not only is his image inevitably tarnished, but the NFL, Team and even “supporters” will be left to pick…

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Steve Harvey’s Epic Blunder – A Crisis Communications Game Plan

By David E. Johnson, CEO, Strategic Vision PR Group Comedian and television personality, Steve Harvey made the verbal blunder that is resonating around the world while hosting the Miss Universe pageant when he announced the wrong winner.  Harvey in announcing the winner of the contest announced that Miss Colombia, Ariadna Gutierrez Arevalo was the winner only moments later…

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