Search results for: crisis communication

Crisis Communications

CRISIS COMMUNICATIONS Apr 19, 2018 | Crisis Communications Starbucks Crisis Communications Quandary: 4 Expert Observations Apr 10, 2018 | Crisis Communications Crisis Response: “A Higher Loyalty” Feb 15, 2018 | Crisis Communications Calm In Crisis Jan 11, 2018 | Crisis Communications Is There A Coming Crisis in Financial Communications? Oct 3, 2017 | Crisis Communications…

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Expert Crisis Communications & Crisis Management Begin with Managing Expectations

Gerard Braud As the flooding disaster in Houston continues from Hurricane Harvey, and as I look back today, August 29th, on the 12th anniversary of my own experience with Hurricane Katrina, one element of crisis communications, crisis management, and disaster management looms heavy: Manage the expectations of your audience. In the case of Houston, managing the…

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#Ransomware – Crisis Communications Management Steps for Impacted Companies

Mike Shultz, Chief Executive Officer, Co-Founder, Cybernance   On Friday, May 12, ransomware cyber attackers indiscriminately attacked state agencies and enterprises all over the world. As the ransomware virus spread through company networks, putting valuable company and customer data at risk and stalling operations for many, organizations were going into crisis mode. It’s pertinent that a…

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United Airline’s Flawed Apology: Lessons in Crisis Communications

Gerard Braud So which of the three statements issued by United Airlines CEO Oscar Munoz should we believe? Monday he said, “This is an upsetting event to all of us here at United. I apologize for having to re-accommodate these customers.” Later on Monday in a statement to employees he said, “While I deeply regret…

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United Airlines – Crisis Communication Management Lessons

David E. Johnson, CEO, Strategic Vision PR Group   United Airlines continues to generate bad publicity days after a man was violently dragged off a Chicago, IL to Louisville, KY flight due to the flight being overbooked and room being needed for 4 flight crew.  The entire incident was filmed by other passengers with their smartphones.  The man…

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#WhiteHouse…In Search of a Strategic Crisis Communications Plan

By David E. Johnson, CEO, Strategic Vision PR Group Every presidential administration just like every business needs a strategic crisis communications plan at some point.  For the Trump Administration, the need is coming earlier than most (not even a month into the Administration).   The Administration has been beset by numerous mistakes (Michael Flynn, alternative facts, the CIA visit,…

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Crisis Communications Strategy in the Age of Trump

By David E. Johnson, CEO, Strategic Vision PR Group Small and medium sized businesses while knowing they need a public relations strategy often do not include a crisis communications plan in that strategy.  Many of these businesses believe crisis communications plans are only for major corporations and they will never face a crisis that needs a detailed response. …

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A PR Perspective: Where is Trump’s Crisis Communications Plan?

By David E. Johnson, CEO, Strategic Vision PR Group Donald Trump’s presidential campaign is in free fall due to accusation after accusation of past sexual misconduct by the candidate and no small part his abysmal crisis communications response.  He is headed towards a landslide defeat and becoming something he hates – a loser unless he changes his crisis…

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Crisis Communications Management – A Trump Apology Recommendation

Editor’s Note: We asked crisis management experts how they would phrase Trump’s apology and here’s how Thomas J. Madden, TransMedia group’s CEO would do it even though he’s very upset with what he calls “Trump’s penchant for imploding.” Like my opponent keeps saying it was a mistake to send hundreds of classified emails over her private…

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#TrumpTape – A Crisis Communications Strategy (Op-Ed)

By David E. Johnson, CEO, Strategic Vision PR Group Donald Trump has dominated the news cycle leading to into the second presidential debate (what else is new). Yet, not in the way he wants.  A tape surfaced of Trump describing his pursuit of women in lewd and assaulting terms from 2005 — “I don’t even wait,” he bragged…

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Crisis Communications for Government in the Digital Age

By Julie Murphy, Partner & SVP, Public Relations,  Sage Communications Whether it is a terrorist attack, political corruption, cybersecurity breach or natural disaster, the government is no stranger to crisis and the tricky communications that come along with them.  Federal and local government organizations are held to an even higher standard of ethics and transparency, given…

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#MelaniaTrump Speech – A Crisis Communications Lesson

By David E. Johnson, CEO, Strategic Vision PR Group The first night at the Republican Presidential Convention was supposed to highlight #MelaniaTrump, Donald Trump’s wife and introduce the next potential First Lady to millions of Americans.  Also it was hoped that Melania’s speech would start to soften the image of Donald Trump and allow voters a glimpse of…

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SeaWorld and the Danger of Insincere Crisis Communications

By Carin Warner, Founder, Warner Communications Sea World has announced the end of their captive breeding program, which is certainly a step in the right direction. However, this announcement comes only after officials at the California Coastal Commission had already ruled against them. Therefore, the public may feel that the company is only now taking…

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