Search results for: crisis communication
A Lawyer, C.I.A. Analyst and a Crisis Management Specialist Walk Into a Bar…
Bruce Hennes, Hennes Communications Before James Comey headed up the F.B.I., he served as general counsel of Lockheed Martin Corporation. While at Lockheed, he spoke at the National Security Agency about how studying law is similar to the education intelligence analysts receive. “You read a case and decipher…relevant facts, the [outcome] of the case…you are…
Read MoreWhy Our Judgement May Fail Us in a Crisis, And What Communicators Can Do About It
Simon Erskine Locke, Founder & CEO, CommunicationsMatch In my most recent CommPRO article, I shared three “simple” crisis communications rules to live by: 1) Identify/acknowledge the problem, 2) fix it, and 3) learn from the experience to ensure it never happens again. I cited PwC’s handling of OscarGate as an example of a company that…
Read MoreThe Trump Russia Crisis: It’s Not about a Popularity Contest or a Witch Hunt. Treat it Like what it Is: It’s a Huge PR Crisis
Andrew Blum, Principal, AJB Communications The crisis consuming Donald Trump and his White House now includes: the appointment of a special counsel, the Comey memo, talk of obstruction of justice and impeachment, memories of Watergate, the firing of FBI Director James Comey, the disclosure of classified intelligence to Russian diplomats during an Oval Office meeting,…
Read MoreWannaCrypt Offers a Lesson in Crisis Comms Preparedness
Meredith L. Eaton, Vice President, March Communications In one of the latest, devastating cyberattacks, more than 150 million PCs worldwide were possible targets of “WannaCrypt,” a malicious ransomware attack that targeted three Microsoft platforms that had been retired from standard support: Windows XP, Windows 8 and Windows Server 2003. On May 12, 2017, many individuals…
Read MoreHow to Manage the Unmanageable after the Comey Firing: A Crisis of Historic Proportions
Scott Sobel, M.A. Media Psychology, Senior Strategy and Communications Executive, kglobal President Trump’s firing of former FBI Director James Comey may have thrust our entire governmental process into a crucible of judgment that will further define his presidency and our republic. Leaders sometimes must make the best of a seemingly impossible situation that impacts the…
Read MoreThe New Law of Litigation Communications: Your Case Will Now Be Heard – On Facebook
Thom Fladung, Vice President, Hennes Communications The Court of Public Opinion is now in session. In fact, it’s always in session – on Facebook, Twitter, Instagram and other social media outlets. The practice of litigation communications or litigation public relations is young, as legal and communications matters go, emerging in the early 1980s, according to…
Read MoreShooting Your Reputation in the Foot: Self-Inflicted Crisis Management Lessons from United Airlines
Howard Fencl, Vice President, Hennes Communications A video recently posted on Facebook shows law enforcement officers violently removing a passenger on a United Airlines flight from Chicago to Louisville right before takeoff. The flight was overbooked, and a United crew of four needed seats so they could get to Louisville, where they had a flight…
Read MoreThe Cracker Barrel Saga – A Lesson in Social Media Crisis Management
David E. Johnson, CEO, Strategic Vision PR Group Social media creates news – both positive and negative. Businesses of all sizes are finding out that social media posts can create a crisis where one did not exist. How a business responds to such a post can determine if it becomes a crisis or not. The saga of…
Read MoreThe Presidential Tweet: Your Crisis Response Needs an Injection of Technology
Chris Britton, COO, RockDove Solutions The President of the United States just called out your company in a tweet. Your world is rocking and everyone from customers to investors want to know what you are going to do. It’s an experience shared by an increasing number of companies. Just ask Nordstrom, Lockheed Martin and Amazon,…
Read MoreMetrics in Crisis Comms, Marketing and Social Media
Frank Strong, Founder & President, Sword and the Script Media The way I see it there are two key challenges with measurement in marketing – and both are human. First, metrics can be gamed. Ask any digital savvy marketer to drive more clicks or more webinar registrants and they certainly can. Whether those are the right…
Read MoreTrump and Twitter and Trepidation – Oh My: Some Calming Crisis Management Advice
Thom Fladung, Vice President, Hennes Communications Stop me if you’ve heard this one: Your reputation is at risk on Twitter and the risk may be triggered by the President of the United States of America. Of course you’ve heard that one. You’ve probably seen the tweets and the stories that followed about New Balance and…
Read MoreNew Study Reveals Sharp Differences Between Millennial Communication Professionals And Their Managers
By CommPro.biz Editorial Staff Millennials are often criticized for the different values, qualities and skills they bring to work. However, a new study by The Plank Center for Leadership in Public Relations and the Institute for Public Relations of millennial communication professionals (MCPs) confirms their generational differences but concludes some differences (e.g., millennials’ strong values…
Read MoreCrisis Plan If Trump Attacks Your Brand
Editor’s Note: This is the second in a three-part video commentary series by Doug Simon, CEO of D S Simon Media. Doug takes a deep dive into the strategic communications issues tied to the Presidential transition of power. In Part I, Doug’s focus is Obamacare. In Part II, Doug discusses the impact of Trump’s use of Twitter…
Read MoreThe Communications Evolution: Climb Aboard, or Risk Being Left Behind
By Barri Rafferty, Partner and President, Ketchum Among the lessons I took away from the 2016 presidential election – and there were many – was the provocative power of visual communications. We heard and read plenty throughout the campaign, but what we saw may have impacted us even more. Facial expressions and body language during…
Read More5 Communications Lessons from Trump’s Victory
By David E. Johnson, CEO, Strategic Vision PR Group Americans elected Donald Trump as President on Tuesday. It was the political upset heard around the world as every poll and pundit had predicted a Hillary Clinton victory. Without a doubt it was our version of the famous Harry Truman upset over Thomas Dewey in 1948. Even more so…
Read MoreHillary’s Communication Strategy for the ‘October Surprise’
By David E. Johnson, CEO, Strategic Vision PR Group Every election cycle October is known as the month of ‘the October Surprise’ designed to upend the polls and change the election dynamics. This year, ‘the October Surprise’ came on October 28th for the Hillary Clinton campaign when FBI Director James Comey informed Congressional leaders that the FBI was…
Read MoreStrategic Communications Won’t Stop A DDoS Attack, But A Lack Thereof Will Make It Worse
By Samantha Kruse, Account Supervisor, LEVICK Allison Miller, Fellow, LEVICK Hackers went back to the basics this past week with one of the oldest cyberattack tricks, a distributed denial-of-service attack, or DDoS. The attack, which shut down many prominent websites including Amazon, Twitter, and Spotify, took place on Friday, October 21, and was aimed at Dynamic…
Read MoreSamsung – A Crisis Management Analysis
By David E. Johnson, CEO, Strategic Vision PR Group Samsung is in need of immediate crisis management as the damage from the Galaxy 7 Note and its burning battery escalates. It is the ultimate nightmare for any company in the smartphone industry – exploding phones. All of this comes at a time, when Samsung and its phones were…
Read MoreCrisis Management – Huma Abedin Sends “Carlos Danger” Packing (Op-Ed)
By Steven Fink, President and CEO, Lexicon Communications Corp. A shade over three years ago, I publicly advised Huma Abedin to say adios to “Carlos Danger,” the nom de twitter her husband, Anthony Weiner, used when “sexting” photos of his crotch to strange women on the internet. (Click here to read the original post). Huma has been Hillary…
Read MoreCommunications Experts Take A ‘Deep Dive’ into #RyanLochte & Reputation Management
By CommPRO Editorial Staff The Ryan Lochte situation dominated mainstream and social media channels as part of the Olympics wrap-up. #RyanLochte is a classic example of crisis communications, which is a specialization within the public relations profession, which is utilized in responding to threats posed to the reputation of an individual, company or organization. An important component…
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