Search results for: crisis communication
Shooting Your Reputation in the Foot: Self-Inflicted Crisis Management Lessons from United Airlines
Howard Fencl, Vice President, Hennes Communications A video recently posted on Facebook shows law enforcement officers violently removing a passenger on a United Airlines flight from Chicago to Louisville right before takeoff. The flight was overbooked, and a United crew of four needed seats so they could get to Louisville, where they had a flight…
Read MoreThe Cracker Barrel Saga – A Lesson in Social Media Crisis Management
David E. Johnson, CEO, Strategic Vision PR Group Social media creates news – both positive and negative. Businesses of all sizes are finding out that social media posts can create a crisis where one did not exist. How a business responds to such a post can determine if it becomes a crisis or not. The saga of…
Read MoreThe Presidential Tweet: Your Crisis Response Needs an Injection of Technology
Chris Britton, COO, RockDove Solutions The President of the United States just called out your company in a tweet. Your world is rocking and everyone from customers to investors want to know what you are going to do. It’s an experience shared by an increasing number of companies. Just ask Nordstrom, Lockheed Martin and Amazon,…
Read MoreMetrics in Crisis Comms, Marketing and Social Media
Frank Strong, Founder & President, Sword and the Script Media The way I see it there are two key challenges with measurement in marketing – and both are human. First, metrics can be gamed. Ask any digital savvy marketer to drive more clicks or more webinar registrants and they certainly can. Whether those are the right…
Read MoreTrump and Twitter and Trepidation – Oh My: Some Calming Crisis Management Advice
Thom Fladung, Vice President, Hennes Communications Stop me if you’ve heard this one: Your reputation is at risk on Twitter and the risk may be triggered by the President of the United States of America. Of course you’ve heard that one. You’ve probably seen the tweets and the stories that followed about New Balance and…
Read MoreNew Study Reveals Sharp Differences Between Millennial Communication Professionals And Their Managers
By CommPro.biz Editorial Staff Millennials are often criticized for the different values, qualities and skills they bring to work. However, a new study by The Plank Center for Leadership in Public Relations and the Institute for Public Relations of millennial communication professionals (MCPs) confirms their generational differences but concludes some differences (e.g., millennials’ strong values…
Read MoreCrisis Plan If Trump Attacks Your Brand
Editor’s Note: This is the second in a three-part video commentary series by Doug Simon, CEO of D S Simon Media. Doug takes a deep dive into the strategic communications issues tied to the Presidential transition of power. In Part I, Doug’s focus is Obamacare. In Part II, Doug discusses the impact of Trump’s use of Twitter…
Read MoreThe Communications Evolution: Climb Aboard, or Risk Being Left Behind
By Barri Rafferty, Partner and President, Ketchum Among the lessons I took away from the 2016 presidential election – and there were many – was the provocative power of visual communications. We heard and read plenty throughout the campaign, but what we saw may have impacted us even more. Facial expressions and body language during…
Read More5 Communications Lessons from Trump’s Victory
By David E. Johnson, CEO, Strategic Vision PR Group Americans elected Donald Trump as President on Tuesday. It was the political upset heard around the world as every poll and pundit had predicted a Hillary Clinton victory. Without a doubt it was our version of the famous Harry Truman upset over Thomas Dewey in 1948. Even more so…
Read MoreHillary’s Communication Strategy for the ‘October Surprise’
By David E. Johnson, CEO, Strategic Vision PR Group Every election cycle October is known as the month of ‘the October Surprise’ designed to upend the polls and change the election dynamics. This year, ‘the October Surprise’ came on October 28th for the Hillary Clinton campaign when FBI Director James Comey informed Congressional leaders that the FBI was…
Read MoreStrategic Communications Won’t Stop A DDoS Attack, But A Lack Thereof Will Make It Worse
By Samantha Kruse, Account Supervisor, LEVICK Allison Miller, Fellow, LEVICK Hackers went back to the basics this past week with one of the oldest cyberattack tricks, a distributed denial-of-service attack, or DDoS. The attack, which shut down many prominent websites including Amazon, Twitter, and Spotify, took place on Friday, October 21, and was aimed at Dynamic…
Read MoreSamsung – A Crisis Management Analysis
By David E. Johnson, CEO, Strategic Vision PR Group Samsung is in need of immediate crisis management as the damage from the Galaxy 7 Note and its burning battery escalates. It is the ultimate nightmare for any company in the smartphone industry – exploding phones. All of this comes at a time, when Samsung and its phones were…
Read MoreCrisis Management – Huma Abedin Sends “Carlos Danger” Packing (Op-Ed)
By Steven Fink, President and CEO, Lexicon Communications Corp. A shade over three years ago, I publicly advised Huma Abedin to say adios to “Carlos Danger,” the nom de twitter her husband, Anthony Weiner, used when “sexting” photos of his crotch to strange women on the internet. (Click here to read the original post). Huma has been Hillary…
Read MoreCommunications Experts Take A ‘Deep Dive’ into #RyanLochte & Reputation Management
By CommPRO Editorial Staff The Ryan Lochte situation dominated mainstream and social media channels as part of the Olympics wrap-up. #RyanLochte is a classic example of crisis communications, which is a specialization within the public relations profession, which is utilized in responding to threats posed to the reputation of an individual, company or organization. An important component…
Read MoreCrisis in Trumpville: Can the GOP Nominee Overcome his Obstacles and Make His Campaign Great? (Op-Ed)
By Andrew Ricci, Vice President, LEVICK One of the old maxims often quoted by public relations and crisis management professionals is the Johnnie Cochran staple, “We’ve got to be judged by how we do in times of crisis.” In the crisis management industry, we tend to define a crisis as any event or series of…
Read MoreThe Who, What, When and How to Communicate in a Crisis
By Andy Shane No matter where you stand on the new Texas law allowing college students to carry guns on campus, one thing is evident: those colleges allowing students with concealed carry licenses to bring their guns onto campus are updating existing crisis communication plans. Planning for a crisis may sound like an oxymoron to…
Read MoreRio & Zika: Managing Communication Challenges (Free Webinar On-Demand)
Webinar Overview Every big event comes with its own set of challenges, and this year’s Olympics in Rio de Janeiro is no exception with the region’s current Zika virus concerns. So when your brand is faced with an issue—even one not as big as an international health crisis—how do you handle it? Join Finsbury’s Peter…
Read MoreCommunications Lessons from the 2016 Political Conventions
By David E. Johnson, CEO, Strategic Vision PR Group The 2016 political conventions are upon us. Unlike political conventions of the past, the suspense is gone on who will be the nominee and no intense battles over party platforms are fought out at the conventions. The political convention in this day and age is in many ways an…
Read MoreWhat are the Most Common Mistakes CEOs Make When it Comes to Communications?
Doug Simon, President & CEO, of D S Simon, offers analysis on the most common mistakes CEOs make when it comes to communications. Doug Simon, President & CEO, of D S Simon, offers analysis on the most common mistakes CEOs make when it comes to communications. The three problem areas: External: Don’t assume you…
Read MoreWhy Your Communications Team Should Be Leveraging Surveys – Plus 5 Tips for an Optimized Survey
By Mark Simon, Managing Director of North America and Digital, Toluna The way we consume news is changing. Twenty-five percent of 18-24 year-olds rely on social media for their news and, as of October 2015, the New York Times reached the remarkable milestone of more than 1 million digital-only subscribers. This transformation isn’t confined to Millennials…
Read More