Search results for: customer service
Lack of Customer Service is a Critical Broken Window in Business
Michael Levine A “broken window” in a business could be any flaw that is real or perceived by a customer. It could be paint peeling from the walls, an unclean bathroom, or a messy condiment section. But, one of the most significant broken windows in business are the employees. Every employee is going to make…
Read More5 Ways to Improve Customer Service
Photo by picjumbo.com from Pexels Victoria Smith The lifeblood of every successful business is customer service. Without good customer service, you can forget about ever trying to retain customers for the long term. Instead, excellent customer service should be the centerpiece of your business model. Sadly, many companies fail at this important task. If you…
Read More#9 MOST-READ in 2017: Strategic Trends – AI, Machine Learning and Customer Service
Wendy Glavin, Founder & CEO, Wendy Glavin Agency Innovative technologies, artificial intelligence (AI), the geopolitical regulatory environment and cyber risks are creating new challenges for global organizations and investors. Gathering and analyzing data is the norm, but the real value of data analytics and automation is in the insights — and the value to the…
Read More#3 MOST-READ in 2017: Don’t Get Too Obsessed with Recent Airline Customer Service Incidents – There are Bigger Sharks in the Risk Waters
Chris Britton, COO, RockDove Solutions Target is a great place to shop. I love going there, and I bet many of you do too. But I also find the company fascinating because over the past few years it has provided huge debating points for those of us who make a living managing issues and crises.…
Read MoreHow to Get Excellent Customer Service this Holiday Shopping Season – Inside Tips from a Call Center Executive
By Marilyn Tyfting, Chief Corporate Officer, TELUS International With the holiday season upon us, consumers are looking forward to buying and receiving their new gadgets and gizmos. But what happens when those gadgets don’t live up to their promised expectations? Contacting customer support can turn the fun of receiving a new toy into a nightmare,…
Read MoreAlexei Orlov – Importance Of Retaining Customers
According to entrepreneur Alexei Orlov of MTM, “once a company has identified a consumer base that is loyal to the company‘s products or services, it needs to make sure that those customers stick around and keep coming back. To find its loyal, or repeat buyers, a company should look at the current best buyers, which are…
Read MoreHow Fixing Failed Payments Can Improve Customer Retention (INFOGRAPHIC)
Brian Wallace, Founder & President, NowSourcing Most business owners know how much revenue is coming in at the top, but how many know the cost of failed payments? For subscription services, more than two thirds of businesses lose 17% of their profits to churn, often involuntary churn. The #1 cause of involuntary churn? Failed payments. The…
Read More6 Steps To Qualify Potential Customers Easily
Samantha Higgins In today’s world, businesses and entrepreneurs are always looking for ways to grow more revenue. One way to do so is through building a customer base of qualified customers. But how can you find more qualified customers? Here are six steps to qualify potential customers quickly, which will help you identify and target…
Read MoreWinning Back Lost Customers
Ronn Torossian, CEO, 5WPR To many Silent and early Boomer Generation types, “Lover Come Back” starring Rock Hudson was an unforgettable 1961 movie and one that many moviegoers may likely seen more than once. Unlike the happy ending in the movie, brands that lose customers don’t often get that second chance. Recent studies revealed that…
Read More5 Ways to Improve Your Customer Experience
Samantha Higgins How important is the well-being and satisfaction of your customers? If you are a business owner, you know how crucial it is to keep them happy. The long term success of your business will surely depend on positive reviews. Here are 5 great new tips and tricks that you can make use of…
Read More5WPR CEO On Consulting Service Prospecting on Social Media
When the California gold rush was booming in the mid-1800s and people flocked there from all parts of the country, famed American philosopher and poet Henry David Thoreau had this comment, “…they go prospecting farther and farther away from the true lead, and are most unfortunate when they think themselves most successful.” Much the same…
Read More7 Media Trends for 2021 include Supply Chains, Healthcare, Telepresence and Customer Experiences
Norman Birnbach, President, Birnbach Communications It’s great that 2020 is over. Finally. Although many of the trends and issues from last year sadly will continue into 2021, PR and marketing teams should look at new trends to find ways to stay relevant and engaged with other stories the media will be covering. Our approach to…
Read MoreLead Exchanges and Dating Services
Ronn Torossian, CEO, 5WPR Any single person looking for a mate or simply seeking a date need only check out the numerous online dating sites. Not only have they proliferated, but they’ve even narrowed it down so folks can target their desires to date over forty, dating over fifty, Christian dating, etc. Instant matches abound!…
Read MoreCustomer Conversations are Aimed at AI Says 5WPR
Ronn Torossian, CEO, 5WPR Until a couple of years ago, who would have thought consumers would embrace AI and chatbots? A fall 2019 survey by global tech company LivePerson revealed that more than 70% of respondents in the UK, France, and Australia used AI in the past year. Here in the U.S. and Germany,…
Read MoreRonn Torossian on Customer Journey Maps in Marketing
One of the essential tasks for marketers and digital PR professionals is to be able to both predict as well as influence customer behavior. With every single buyer persona, ad, post, landing page, and email, the marketers have a single goal of persuading the target audience to act, while also predicting and preparing for whatever action the…
Read MoreHow To Find Local Customers with Twitter
Frank Hamilton, Editor, Online Writers Rating Social media presents you with the opportunity to identify with the right target audience for your business or brand. There are several tools and devices so that you always meet the specific targets every time. From the safety and comfort of the internet and social media, you can study…
Read MorePlanning For Life Post-Coronavirus: Anticipate Your Customers Needs With Content That Is Educational, Entertaining, and Inspirational
Maria Meadows, President, Model B If you’re like me, you’ve been inundated with emails from CEOs in the age of coronavirus. With an increasing number of people social distancing, brands, retailers, restaurants, and others are—wisely, I might add—pushing to online content and ramping up their email marketing. Good marketing reaches people where they are, and…
Read MoreSIMBA Chain Celebrates Launch of New Smart Contract as a Service on Microsoft Azure Marketplace
CommPro.biz Editorial Staff SIMBA Chain has chosen Las Vegas to celebrate the launch of its new cloud-based blockchain solution, Smart Contract-as-a-Service, on Microsoft Azure Marketplace, betting the ease and speed of developing, testing, and deploying custom enterprise-level distributed apps (dApps) will captured the attention of attendees of Microsoft Inspire, at the Mandalay Bay Convention Centre.…
Read MoreCustomer Communities and the Future of Loyalty Programs
Jon C. Wolfe, Founder, President and CEO, House Advantage Changes in marketing technology and consumer behavior this past year are setting the stage for innovative trends to come. In terms of customer expectations, marketers are just now beginning to identify and cater to the influence a person’s family and friends exerts on their buying behavior.…
Read More4 Ways to Effectively Engage Customers for B2B PR Efforts
Katie Creaser, Senior Vice President, Affect The earned media landscape is tough for anyone trying to secure positive publicity for a B2B company. It seems as if the same sort of stories are being told over and over again. So how can you differentiate your public relations efforts to stand out in a highly competitive…
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