Search results for: customer service
Lack of Customer Service is a Critical Broken Window in Business
Michael Levine A “broken window” in a business could be any flaw that is real or perceived by a customer. It could be paint peeling from the walls, an unclean bathroom, or a messy condiment section. But, one of the most significant broken windows in business are the employees. Every employee is going to make…
Read More5 Ways to Improve Customer Service
Photo by picjumbo.com from Pexels Victoria Smith The lifeblood of every successful business is customer service. Without good customer service, you can forget about ever trying to retain customers for the long term. Instead, excellent customer service should be the centerpiece of your business model. Sadly, many companies fail at this important task. If you…
Read More#9 MOST-READ in 2017: Strategic Trends – AI, Machine Learning and Customer Service
Wendy Glavin, Founder & CEO, Wendy Glavin Agency Innovative technologies, artificial intelligence (AI), the geopolitical regulatory environment and cyber risks are creating new challenges for global organizations and investors. Gathering and analyzing data is the norm, but the real value of data analytics and automation is in the insights — and the value to the…
Read More#3 MOST-READ in 2017: Don’t Get Too Obsessed with Recent Airline Customer Service Incidents – There are Bigger Sharks in the Risk Waters
Chris Britton, COO, RockDove Solutions Target is a great place to shop. I love going there, and I bet many of you do too. But I also find the company fascinating because over the past few years it has provided huge debating points for those of us who make a living managing issues and crises.…
Read MoreHow to Get Excellent Customer Service this Holiday Shopping Season – Inside Tips from a Call Center Executive
By Marilyn Tyfting, Chief Corporate Officer, TELUS International With the holiday season upon us, consumers are looking forward to buying and receiving their new gadgets and gizmos. But what happens when those gadgets don’t live up to their promised expectations? Contacting customer support can turn the fun of receiving a new toy into a nightmare,…
Read MoreOffering In-House Delivery Services: What Small Eateries Need to Consider
Jodie James, Freelancer Third-party delivery services have a few benefits, but they have lots of drawbacks as well. You don’t need to manage deliveries or buy a vehicle when using one, which drives staffing and equipment costs down. On the other hand, you are at the mercy of whatever driver delivers the food for you…
Read MoreHow Fixing Failed Payments Can Improve Customer Retention (INFOGRAPHIC)
Brian Wallace, Founder & President, NowSourcing Most business owners know how much revenue is coming in at the top, but how many know the cost of failed payments? For subscription services, more than two thirds of businesses lose 17% of their profits to churn, often involuntary churn. The #1 cause of involuntary churn? Failed payments. The…
Read More6 Steps To Qualify Potential Customers Easily
Samantha Higgins In today’s world, businesses and entrepreneurs are always looking for ways to grow more revenue. One way to do so is through building a customer base of qualified customers. But how can you find more qualified customers? Here are six steps to qualify potential customers quickly, which will help you identify and target…
Read More5 Ways to Improve Your Customer Experience
Samantha Higgins How important is the well-being and satisfaction of your customers? If you are a business owner, you know how crucial it is to keep them happy. The long term success of your business will surely depend on positive reviews. Here are 5 great new tips and tricks that you can make use of…
Read More7 Media Trends for 2021 include Supply Chains, Healthcare, Telepresence and Customer Experiences
Norman Birnbach, President, Birnbach Communications It’s great that 2020 is over. Finally. Although many of the trends and issues from last year sadly will continue into 2021, PR and marketing teams should look at new trends to find ways to stay relevant and engaged with other stories the media will be covering. Our approach to…
Read MoreHow To Find Local Customers with Twitter
Frank Hamilton, Editor, Online Writers Rating Social media presents you with the opportunity to identify with the right target audience for your business or brand. There are several tools and devices so that you always meet the specific targets every time. From the safety and comfort of the internet and social media, you can study…
Read MorePlanning For Life Post-Coronavirus: Anticipate Your Customers Needs With Content That Is Educational, Entertaining, and Inspirational
Maria Meadows, President, Model B If you’re like me, you’ve been inundated with emails from CEOs in the age of coronavirus. With an increasing number of people social distancing, brands, retailers, restaurants, and others are—wisely, I might add—pushing to online content and ramping up their email marketing. Good marketing reaches people where they are, and…
Read MoreSIMBA Chain Celebrates Launch of New Smart Contract as a Service on Microsoft Azure Marketplace
CommPro.biz Editorial Staff SIMBA Chain has chosen Las Vegas to celebrate the launch of its new cloud-based blockchain solution, Smart Contract-as-a-Service, on Microsoft Azure Marketplace, betting the ease and speed of developing, testing, and deploying custom enterprise-level distributed apps (dApps) will captured the attention of attendees of Microsoft Inspire, at the Mandalay Bay Convention Centre.…
Read MoreCustomer Communities and the Future of Loyalty Programs
Jon C. Wolfe, Founder, President and CEO, House Advantage Changes in marketing technology and consumer behavior this past year are setting the stage for innovative trends to come. In terms of customer expectations, marketers are just now beginning to identify and cater to the influence a person’s family and friends exerts on their buying behavior.…
Read More4 Ways to Effectively Engage Customers for B2B PR Efforts
Katie Creaser, Senior Vice President, Affect The earned media landscape is tough for anyone trying to secure positive publicity for a B2B company. It seems as if the same sort of stories are being told over and over again. So how can you differentiate your public relations efforts to stand out in a highly competitive…
Read MoreDisrupting the Financial Services Industry and the Communication Headaches that Follow
Tracey Gordon, Founder, TargetPitching LLC There was a time – actually not that long ago – when financial services firms were able to introduce new ideas or products and solidify first-to-market brand awareness before others emulated the success. Fidelity, Vanguard, and Blackrock did it in asset management. Schwab did it in the brokerage industry.…
Read MoreCustomer Data Management in 2019
Ajay Khanna, Vice President, Marketing, Reltio In 2018 we saw some transformational shifts in customer data management, ranging from renewed focus on Customer 360 solutions to the introduction of regulations such as General Data Protection Regulation (GDPR) to AI and machine learning becoming mainstream technology. As companies strive to provide more relevant offerings to customers, they’re…
Read MorePersonalize Your Black Friday Outreach — Without Creeping Customers Out!
Tara Kelly, CEO, SPLICE Software People all over the world are increasingly worried about their digital privacy. High-profile hacking incidents that compromise personal and financial information are constantly in the news. A recent survey found that eight out of 10 Americans don’t like being tracked online, and more than 70 percent are more concerned about…
Read MoreEmployee and Customer Experience are One and the Same
Leslie Stefanik, Vice President, Marketing, PublicRelay The correlation between employee and customer experience is a natural one. A customer’s experience with your brand is ultimately shaped by the people they interact with, not by the positive article they read or catchy advertisement they saw on TV. Good marketing and PR will get a customer in the…
Read MoreMartech Stacks and The Customer
Eric V. Holtzclaw, Chief Strategist, PossibleNOW In the older days of marketing, several CMOs invested in tools designed to help better manage their campaigns and audiences. These marketers sought to organize, analyze and improve performance, and thus created the first marketing technology stacks- integrated systems that brought order, unlocked targeted campaigns, and personalized messages for…
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