Search results for: customer service

Lack of Customer Service is a Critical Broken Window in Business

Michael Levine A “broken window” in a business could be any flaw that is real or perceived by a customer. It could be paint peeling from the walls, an unclean bathroom, or a messy condiment section. But, one of the most significant broken windows in business are the employees. Every employee is going to make…

Read More

5 Ways to Improve Customer Service

Photo by picjumbo.com from Pexels Victoria Smith The lifeblood of every successful business is customer service. Without good customer service, you can forget about ever trying to retain customers for the long term. Instead, excellent customer service should be the centerpiece of your business model. Sadly, many companies fail at this important task. If you…

Read More

Alexei Orlov – Importance Of Retaining Customers

According to entrepreneur Alexei Orlov of MTM, “once a company has identified a consumer base that is loyal to the company‘s products or services, it needs to make sure that those customers stick around and keep coming back. To find its  loyal, or repeat buyers, a company should look at the current best buyers, which are…

Read More

How Fixing Failed Payments Can Improve Customer Retention (INFOGRAPHIC)

Brian Wallace, Founder & President, NowSourcing Most business owners know how much revenue is coming in at the top, but how many know the cost of failed payments? For subscription services, more than two thirds of businesses lose 17% of their profits to churn, often involuntary churn. The #1 cause of involuntary churn? Failed payments. The…

Read More

6 Steps To Qualify Potential Customers Easily

Samantha Higgins In today’s world, businesses and entrepreneurs are always looking for ways to grow more revenue. One way to do so is through building a customer base of qualified customers. But how can you find more qualified customers? Here are six steps to qualify potential customers quickly, which will help you identify and target…

Read More

Winning Back Lost Customers

Ronn Torossian, CEO, 5WPR To many Silent and early Boomer Generation types, “Lover Come Back” starring Rock Hudson was an unforgettable 1961 movie and one that many moviegoers may likely seen more than once. Unlike the happy ending in the movie, brands that lose customers don’t often get that second chance. Recent studies revealed that…

Read More

5 Ways to Improve Your Customer Experience

Samantha Higgins How important is the well-being and satisfaction of your customers? If you are a business owner, you know how crucial it is to keep them happy. The long term success of your business will surely depend on positive reviews. Here are 5 great new tips and tricks that you can make use of…

Read More

5WPR CEO On Consulting Service Prospecting on Social Media

When the California gold rush was booming in the mid-1800s and people flocked there from all parts of the country, famed American philosopher and poet Henry David Thoreau had this comment, “…they go prospecting farther and farther away from the true lead, and are most unfortunate when they think themselves most successful.”  Much the same…

Read More

Lead Exchanges and Dating Services

Ronn Torossian, CEO, 5WPR Any single person looking for a mate or simply seeking a date need only check out the numerous online dating sites. Not only have they proliferated, but they’ve even narrowed it down so folks can target their desires to date over forty, dating over fifty, Christian dating, etc. Instant matches abound!…

Read More

Customer Conversations are Aimed at AI Says 5WPR

  Ronn Torossian, CEO, 5WPR  Until a couple of years ago, who would have thought consumers would embrace AI and chatbots?  A fall 2019 survey by global tech company LivePerson revealed that more than 70% of respondents in the UK, France, and Australia used AI in the past year. Here in the U.S. and Germany,…

Read More

Ronn Torossian on Customer Journey Maps in Marketing

One of the essential tasks for marketers and digital PR professionals is to be able to both predict as well as influence customer behavior. With every single buyer persona, ad, post, landing page, and email, the marketers have a single goal of persuading the target audience to act, while also predicting and preparing for whatever action the…

Read More

How To Find Local Customers with Twitter

Frank Hamilton, Editor, Online Writers Rating Social media presents you with the opportunity to identify with the right target audience for your business or brand. There are several tools and devices so that you always meet the specific targets every time. From the safety and comfort of the internet and social media, you can study…

Read More

Planning For Life Post-Coronavirus: Anticipate Your Customers Needs With Content That Is Educational, Entertaining, and Inspirational

Maria Meadows, President, Model B  If you’re like me, you’ve been inundated with emails from CEOs in the age of coronavirus. With an increasing number of people social distancing, brands, retailers, restaurants, and others are—wisely, I might add—pushing to online content and ramping up their email marketing. Good marketing reaches people where they are, and…

Read More

SIMBA Chain Celebrates Launch of New Smart Contract as a Service on Microsoft Azure Marketplace

CommPro.biz Editorial Staff SIMBA Chain has chosen Las Vegas to celebrate the launch of its new cloud-based blockchain solution, Smart Contract-as-a-Service, on Microsoft Azure Marketplace, betting the ease and speed of developing, testing, and deploying custom enterprise-level distributed apps (dApps) will captured the attention of attendees of Microsoft Inspire, at the Mandalay Bay Convention Centre.…

Read More

Customer Communities and the Future of Loyalty Programs

Jon C. Wolfe, Founder, President and CEO, House Advantage Changes in marketing technology and consumer behavior this past year are setting the stage for innovative trends to come. In terms of customer expectations, marketers are just now beginning to identify and cater to the influence a person’s family and friends exerts on their buying behavior.…

Read More

4 Ways to Effectively Engage Customers for B2B PR Efforts

Katie Creaser, Senior Vice President, Affect  The earned media landscape is tough for anyone trying to secure positive publicity for a B2B company. It seems as if the same sort of stories are being told over and over again. So how can you differentiate your public relations efforts to stand out in a highly competitive…

Read More