Search results for: crisis response

Video Livestream with Execs and Experts Spearheads Crisis Response

  The American Heart Association shifted to a remote strategy for its livestream video series, Innovation @Heart. That and other approaches led its response to the pandemic. John Cowan, Editor, Ragan Communications When news emerged in early January 2020 about COVID-19, American Heart Association leaders were alarmed. As a science-based nonprofit saving lives for 96…

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Crisis Response: “A Higher Loyalty”

David Johnson, Founder & CEO, Strategic Vision PR Group Former FBI Director James Comey’s memoir, “A Higher Loyalty” comes out on April 17th. Comey is planning a massive media blitz and multi-city book tour to promote the book. ABC is airing a primetime interview with Comey and George Stephanopoulos on Sunday, April 16th. Tickets to…

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Ann Coulter’s Twitter War with Delta Airlines: Social Media Crisis Response

David E. Johnson, CEO, Strategic Vision PR Group Social media drives narratives. That cannot be emphasized enough. And it is particularly true during a crisis over customer service. More and more dissatisfied customers are taking to Twitter, Facebook, and YouTube to express their displeasure over poor customer service or what they view as poor quality…

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In Times of Crisis, What Matters More – Speed or Quality of Response?

In times of crisis, a slow, ineffective response spells disaster for a company’s stock price. But what matters more – speed or quality of response? Hot Paper Lantern analyzed how 80 companies communicated during a significant crisis event. The research shows that how and when a company responds to a crisis is directly linked to…

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Boeing’s Crisis PR Response: Do Not Copy

Arthur Solomon, Public Relations Consultant There are five ways during my career as a reporter, editor and PR pro that stand out as ways an entity or individual responded to a PR crisis.   They are: Being aggressive and unleashing a pro-active campaign extolling all the good done over many years that those receiving negative…

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Best of Silver Anvil Highlights: Carilion Crisis Communications Response to WDBJ7 Shootings

PRSA On the morning of August 26, 2015, WDBJ7 reporter Alison Parker and videographer Adam Ward were killed during their morning show’s last live segment around 6:45 a.m. Interviewee Vicki Gardner was rushed by ambulance to Carilion Roanoke Memorial Hospital (CRMH), the region’s level 1 designated trauma center, for emergency surgery. Carilion Clinic’s crisis communications team began…

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Equifax Flubs Its Huge Data Breach and The Crisis PR Response… Big Time

Andrew Blum, Principal, AJB Communications Talk about a PR problem! The news media, consumers, Congress, state regulators, lawyers, businesses, Moveon.org and just about anyone else using credit and data has a big beef with Equifax. It’s pretty hard for a business to truly anger 143 million customers all at once, but Equifax has managed to…

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What the Pandemic Teaches About Crisis Management and Leadership

Helio Fred Garcia This week marks the start of the third year of the COVID-19 pandemic in the United States. By the end of 2021 more than a half million Americans were catching COVID-19 every day. One in every six Americans had come down with the virus; one in every four hundred had died. Much…

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Opinion Series: Science for Social Good, Part III – How Science and Humanity Can Help Our Youth Mental Health Crisis 

Our Children are Definitely Not Alright Dwayne Flinchum, President, ScientificBrandsTM If the future of this world is in the hands of young people, we’re tolerating and even cultivating a society that thrusts unimaginable burdens upon them. Just look at the proliferation of deadly drugs like fentanyl, an ever-increasing epidemic of school shootings, climate change and extreme…

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Cream Cheese Crisis Becomes An Opportunity For Kraft’s Philadelphia Brand

Seems I’m Not The Only Consumer Who Can’t Live Without Philadelphia Cream Cheese Schmeared By Availability Issues  Credit: Kraft Heinz Tom Madden,  Founder & CEO, TransMedia Group As a PR and marketing aficionado, I have to salute Kraft Heinz for not letting a cream cheese crisis go to waste.   I applaud Kraft Heinz for its “Spread…

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What You Can Learn from the Activision Crisis

  Accusations of widespread harassment, a state lawsuit and a poor initial response prompted an employee walkout. Here’s what to take away from this cautionary workplace tale.  Robby Brumberg, Ragan Communications A worker walkout is perhaps one of the most difficult crises to manage. It’s one thing when chaos arrives from outside sources or external…

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