Search results for: crisis management

Op-Ed: Mr. President, Here’s Some Crisis Management Advice You Might Think About Amid the Blazing Fallout Stemming from the Capitol Chaos You Ignited

  Thomas J. Madden, Chairman and CEO, Transmedia Group Emergency crisis management is badly needed after you urged that mob so forcefully to “fight” and march on the Capitol.  What happened afterward is a despicable event that will live in infamy to the peril of your legacy if you don’t do something right away to counter the…

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Crisis Management Lessons 15 Years After Hurricane Katrina

Helio Fred Garcia The fifteenth anniversary of Hurricane Katrina’s making landfall is upon us, with two separate hurricanes now threatening the southern Gulf states. Anniversaries are opportunities to take stock and to look back and reflect on some of the lessons learned and forgotten. And the similarities with the heck of a job the federal…

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McDonalds Does Crisis Management the Right Way

David E. Johnson, CEO, Strategic Vision PR Group McDonalds stands out for handling its latest crisis with former CEO Steve Easterbrook right.  The fast food giant let Easterbrook go last year after discovering that he had had a consensual relationship with an employee.  When McDonalds terminated Easterbrook last year it said it had evidence of only…

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Ellen DeGeneres — Time for a Crisis Management Lesson

David E. Johnson, CEO, Strategic Vision PR Group Talk show host and comedian, Ellen DeGeneres is the latest celebrity that could be cancelled.  Both she and the top management of her hit talk show, “The Ellen DeGeneres Show” are under an internal investigation by the show’s distributor, Warner Brothers.   There are allegations of intimidation,…

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Crisis Management for Cats to Avoid a ‘Cattastrophe’

  Thomas J. Madden, Chairman and CEO, Transmedia Group Did you know Cats, rabbits, turtles and birds might soon be grounded! I say that allowing only dogs to fly as emotional support for airline passengers calls for crisis management for cats, rabbits, turtles and birds. Could such restrictions really fly? If so, then I’m in favor of…

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Three Tips for Revamping Your Crisis Management Strategy

Tom Aberman, Marketing Coordinator, PublicRelay A company can build up a great brand reputation one day, only to have an unforeseen PR crisis tarnish its brand the next day. Effective crisis management can not only mitigate the negative impact that such an event causes, but also has the potential to build up a company’s brand…

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New Crisis Management Term Ready For Takeoff: ‘Boeing Blame Shift’

Thomas J. Madden, Chairman and CEO, Transmedia Group It was a shock felt around the world. What could have caused the two crashes of Boeing’s newest, most technologically sophisticated airplanes that claimed the lives of 346 people? According to Boeing, it was not the product which the company described as a safe airplane, but how customers, the…

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The Golden Rules of Crisis Management

Ronn Torossian, CEO, 5WPR No matter your industry, your business is sure to- at some point- face some kind of public relations crisis. The way you respond can either give you a hefty brand image boost, or be a disastrous setback that alienates your customer base and other stakeholders.  In the age of the internet,…

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Crisis Management Templates to Protect Your Brand

Your next PR crisis is less than 12 months away! How can you avoid a public relations crisis? You can’t, and social media has just made it worse, where we both fear and desire virality. Yet only 54% of companies have a crisis plan in place. How about you?  If you’re one of the 79%…

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Saudi Arabia is the New Poster Child of Poor Crisis Management

Thomas Madden, CEO, TransMedia Group  I always liked Saudi Arabia.  They’ve been our friend and a key ally.  My PR firm TransMedia Group has enjoyed highly-capable interns from there.  Bright, hard-working young college students who’ve been a great help to us. Now, that’s changed. Those of us who are crisis management counselors are shocked and appalled…

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Brands Take Note – Crisis Management Lesson from #HurricaneIrma

David E. Johnson, CEO, Strategic Vision PR Group   So often in crisis management we observe what individuals and brands do wrong and that receives most of the coverage.  Very seldom do we talk about things being done right.  So, this article is about doing crisis management the right way.  Florida Governor Rick Scott’s crisis management deserves praise…

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Expert Crisis Communications & Crisis Management Begin with Managing Expectations

Gerard Braud As the flooding disaster in Houston continues from Hurricane Harvey, and as I look back today, August 29th, on the 12th anniversary of my own experience with Hurricane Katrina, one element of crisis communications, crisis management, and disaster management looms heavy: Manage the expectations of your audience. In the case of Houston, managing the…

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A Lawyer, C.I.A. Analyst and a Crisis Management Specialist Walk Into a Bar…

Bruce Hennes, Hennes Communications Before James Comey headed up the F.B.I., he served as general counsel of Lockheed Martin Corporation. While at Lockheed, he spoke at the National Security Agency about how studying law is similar to the education intelligence analysts receive. “You read a case and decipher…relevant facts, the [outcome] of the case…you are…

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The Cracker Barrel Saga – A Lesson in Social Media Crisis Management

David E. Johnson, CEO, Strategic Vision PR Group   Social media creates news – both positive and negative.  Businesses of all sizes are finding out that social media posts can create a crisis where one did not exist.  How a business responds to such a post can determine if it becomes a crisis or not.  The saga of…

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Samsung – A Crisis Management Analysis

By David E. Johnson, CEO, Strategic Vision PR Group Samsung is in need of immediate crisis management as the damage from the Galaxy 7 Note and its burning battery escalates.  It is the ultimate nightmare for any company in the smartphone industry – exploding phones.  All of this comes at a time, when Samsung and its phones were…

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