Search results for: crisis communications

Changes in Crisis Communications

After a year of disruption and chaos, what about the practice of crisis communications is new and what’s the same as it ever was?     Ted Kitterman After months of a global pandemic, racial justice protests and heaps of economic uncertainty, crisis communications has taken on new meaning. Some communicators have even gone so…

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Boeing’s Crisis Communications Strategy Doesn’t Fly

Linda J. Popky, Founder of Leverage2Market Associates The aviation world is in free fall in the wake of Sunday’s crash of a brand new Ethiopian Air 737 MAX 8 plane, killing 157 people.  Early indications are the incident bears at least some resemblance to the crash of a similar Lion Air 737 MAX8 plane last October,…

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Crisis Communications in the World of Small and Mid-Size Businesses

David E. Johnson, CEO, Strategic Vision PR Group Most small and medium sized business owners never believe they will face a major crisis that requires a crisis communications response.  When they hear the term, crisis communications they believe only large corporations need to worry about crisis communications.  But nothing can be further from the truth.  In…

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Starbucks Crisis Communications Quandary: 4 Expert Observations

Gerard Braud, CSP, Fellow IEC The average public relations person, who claims to be a crisis communications expert, usually tries to sell reputation management to a CEO in crisis. The Starbucks crisis drives home the point that I always try to make, that an expert must consider both damage to reputation and revenue in crisis…

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Best of Silver Anvil Highlights: Carilion Crisis Communications Response to WDBJ7 Shootings

PRSA On the morning of August 26, 2015, WDBJ7 reporter Alison Parker and videographer Adam Ward were killed during their morning show’s last live segment around 6:45 a.m. Interviewee Vicki Gardner was rushed by ambulance to Carilion Roanoke Memorial Hospital (CRMH), the region’s level 1 designated trauma center, for emergency surgery. Carilion Clinic’s crisis communications team began…

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Crisis Communications Management and the Cyberattack

Elizabeth K. Hinson, Associate, Nelson Mullins Riley & Scarborough Preparing for a cyberattack is not only a job for the C-Suite or Information Technology Department. Public relations professionals work in lock-step with other decision-makers following a data breach, especially because the legal requirements related to a cyberattack when consumer information is involved include public notice. As…

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Next Day Crisis Communications & Opinion Survey Tool for Corporate Communications Professionals & PR Agencies

CommunicationsMatch has established a partnership with Researchscape International, a leading provider of research services to the communications industry, to launch a new next day crisis and opinion survey tool tailored to corporate communications professionals and PR agencies. The new service offered through CommunicationsMatch enables communicators to ask 10 or 20 questions of either 500 or…

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Crisis Communications Central

CRISIS COMMUNICATIONS CENTRAL Aug 2, 2018 | Crisis Communications, Crisis Communications Central Making Decisions During A Corporate Crisis Oct 8, 2016 | Crisis Communications Central, Public Relations, Today #TrumpTape – A Crisis Communications Strategy (Op-Ed) Sep 19, 2016 | Business Ethics, Corporate Communications, Corporate Insights, Crisis Communications, Crisis Communications Central, Customer Engagement & Relationship Management (CRM), Today Wells Fargo’s Full-Page “Apology” is Hardly an…

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Crisis Communications

CRISIS COMMUNICATIONS Sep 7, 2021 | Crisis Communications Donate Safely in Times of Crisis Mar 1, 2021 | Crisis Communications, Digital PR Coca-Cola Steps Right into a Racism Debacle Apr 6, 2020 | Crisis Communications, Digital PR, Social Media Strategy Why You Should Increase Your Social Media Content Now Mar 30, 2020 | Crisis Communications How to Rekindle…

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Expert Crisis Communications & Crisis Management Begin with Managing Expectations

Gerard Braud As the flooding disaster in Houston continues from Hurricane Harvey, and as I look back today, August 29th, on the 12th anniversary of my own experience with Hurricane Katrina, one element of crisis communications, crisis management, and disaster management looms heavy: Manage the expectations of your audience. In the case of Houston, managing the…

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#Ransomware – Crisis Communications Management Steps for Impacted Companies

Mike Shultz, Chief Executive Officer, Co-Founder, Cybernance   On Friday, May 12, ransomware cyber attackers indiscriminately attacked state agencies and enterprises all over the world. As the ransomware virus spread through company networks, putting valuable company and customer data at risk and stalling operations for many, organizations were going into crisis mode. It’s pertinent that a…

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United Airline’s Flawed Apology: Lessons in Crisis Communications

Gerard Braud So which of the three statements issued by United Airlines CEO Oscar Munoz should we believe? Monday he said, “This is an upsetting event to all of us here at United. I apologize for having to re-accommodate these customers.” Later on Monday in a statement to employees he said, “While I deeply regret…

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