5 Ways to Improve Your Customer Experience

image_pdfimage_print

Samantha Higgins

How important is the well-being and satisfaction of your customers? If you are a business owner, you know how crucial it is to keep them happy. The long term success of your business will surely depend on positive reviews. Here are 5 great new tips and tricks that you can make use of in order to improve your customer experience.

1. Improve Your Speech Analytics from AI

One of the very best things that you can do to improve the quality of your customer experience will be to make better use of AI speech analytics. This is the method by which you can gather valuable info from customer calls. Data from these calls will be critical in determining the needs and wishes of your customers.

2. Interact with Customers on Social Media

Another very important tip that you should be following for success is to be more interactive with your customers. You can do this by getting pages on all of the major social media networks. Once you have accounts on sites like Facebook, Instagram, and the like, you can answer the questions, comments, and concerns your customers have.

This will be a great way to increase your public profile. Viewers want to know that there is a human being behind the profile. The more presence you have on social media, the higher your level of credibility will be. This will establish a crucial link between you and your audience that will help you develop a positive public image.

3. Use SEO to Determine Your Customers’ Needs

You can make use of SEO keywords to heighten the quality of your average customer experience. Doing so will give you a great insight into the needs and wants of your target demographic. The more you know about the keywords they use to search for goods and services, the easier it will be for you to match those needs.

This is a crucial tip for a struggling business owner who has just established a startup. The knowledge that you can gain by researching and making the proper use of SEO will give you a definite leg up. This is info that you can use to satisfy the immediate needs of your customers while also anticipating their future desires.

4. Automate All of the Minor Details

You don’t have to be present in-person to answer every single detail of a phone or chat box call. In fact, were you to try to do so, you would be wasting huge amounts of very valuable time and energy. Instead, your best bet will be to automate all of the simple details, such as asking about prices or availability of items on your site.

You can do this by installing AI on your site as well as on your official contact phone lines. A customer can call in and leave their name and info. If the question can be handled via a prerecorded response, so much the better. If not, it can still be a great way to weed out all but the most essential calls that demand your attention.

5. Make Sure Your Site is Completely Mobile

One of the most important qualities that customers look for in a website is responsiveness. Your site needs to be quick loading and easy to access across all of the major platforms. It needs to be fully responsive and easy for your customers to view on a laptop, PC, Smartphone, Android, tablet, and all other devices.

You will be judged on how quickly your site responds on all of these platforms. It’s important to keep in mind that the attention span of the average viewer is only a bare few seconds. The quicker you make a good first impression, the quicker you can proceed to make a sale.

It’s Time to Improve Your Customer Experience

There is nothing in the world more satisfying to a business owner than a positive and profitable interaction with a customer. Keeping a high level of satisfaction for all of your customers is an absolute must. Taking heed of these handy tips will help you maintain a high level of positive reviews that will help your firm grow and thrive.


About the Author: Samantha Higgins is a professional writer with a passion for research, observation, and innovation. She is nurturing a growing family of twin boys in Portland, Oregon with her husband. She loves kayaking and reading creative non-fiction.