Stop Chasing Digital Crazes: Tomorrow's Top Brands Will Be Led by Fusion Marketers – Not Social Media “Gurus”
Jill Adams
By Jill Adams, CEO, Adams & Knight, Inc.
So much of the talk these days is about how marketers must adapt to survive in our new digitally driven world. And CMOs are certainly listening. In fact, a recent IBM study of global CMOs found that over 60% expect to continue increasing their interactive/online spending and decrease their allocation to traditional advertising.
No doubt, it’s a brave new world. But the brands that will truly rule in this new world order won’t be led by digital gurus. They’ll be championed by marketing visionaries who advance “interactive” marketing to a new level — where a fusion of tactics powers a new era in brand building.
That advancement to “fusion marketing” will require marketers to stop trailing after digital crazes as well as to move beyond the stereotypes of integrated marketing communications. Here’s what it will take for you to lead your organization in this new cosmos”
1. Beyond “multiple touchpoints” to seamless connections. Too many marketers still plan and measure singular “transactions.” For example: How many people watch the program? Read the magazine? Click the banner? Follow you on Twitter? But today, emails drive people to websites where they watch “TV spots” that drive them to Facebook pages that link to feature articles published in magazines whose ads feature QR codes that take you to YouTube videos.
That requires a new type of marketing planning, one that doesn’t list each tactic on a separate line in the campaign spreadsheet. Today we need organic strategists — those who can analyze each medium’s specific strengths and synthesize how they can best work together to turn emotion into motion. So stop viewing social media or any media as a “tactic” and recognize it as just another channel in the surround-sound that’s essential to reaching today’s B2B as well as B2C audiences.
2. Beyond Web analytics to integrated analytics. So much of the shift to digital marketing has been driven by the panic to prove ROI. But just because digital marketing is more measurable doesn’t mean it’s more effective on its own. With all the noise in the Websphere, one timeless marketing principle is more timely than ever: People won’t want to talk to you unless they know of you. So if you’re serious about pursuing the new holy grail of “brand engagement,” you’ll also need to be smart about deploying public relations and “traditional” advertising in a fresh way to build brand awareness. And together, we all need to demand—and to develop—better ways of measuring those integrated marketing results than just clicks, likes, fans or followers.
3. Beyond standing out to standing for something. Of course, getting people to know your brand is only the first step. Getting them to care about it takes building trust — something in very short supply these days. So brands need to be more than memorable. They need to be admirable. That means organizations need to stand for something. And marketers need to reach across the organization to work with those involved in community relations, customer relations, human relations, and every other kind of relations to collaborate on building—and living—the brand.
These are just a few examples of the new levels of fusion thinking that will characterize the next generation of marketing leaders.
Jill Adams is CEO of Adams & Knight, Inc., http://www.adamsknight.com an integrated marketing communications firm founded in 1988 that provides strategic research, advertising, public relations and digital marketing services for a range of industries, including healthcare, financial services and technology.
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Published: April 13, 2011 By:
I AGREE!
The mix of marketing has always been key to success. Unfortunately, it is inevitable that clients jump on the next big thing, thinking it is the silver bullet. The silver bullet does not exist in marketing. It is the thinking behind the strategic mix, regardless of the tactical tools, that results in a successful campaign. It is the methodical, day-to-day mantra of a clearly branded company that brings results. I believe strongly in the power of print when combined with the ability of electronic media to reach an audience.
This is a terrific assessment of an old problem in a new environment. In my opinion, integration is one of the best aspirations and one of the biggest myths in marketing. The concept has always been spearheaded by strategic thinkers who have the capacity for vision and stymied by tactical thinkers who are invested in protecting turf.
In this new world of marketing, as media and other communication channels evolve – online and offline, it’s somewhat easier to get buy-in to combining and leveraging tactics chosen for their ability to contribute to reaching broader objectives. But it’s still quite a challenge.
It was a pleasure to read such a smart post!
Well said. I especially like point 3 — Beyond standing out to standing for something. — We are constantly reminding our public relations clients that all marketing strategies should be measured against the company’s mission. Anyone can blurt noise through social media loudspeakers — a well selected blend of messages that reflect the mission and the raison d’etre will create a harmonious message and will entice repeat followers.
Jill, you present a clear-headed appraisal of a new twist on an old problem. As I see it digital “marketing” and/or social media, however, you want to characterize it, is just one more utensil in the public relations toolkit. Marketing agencies are embracing it to the exclusion of traditional public relations. I believe they do so at their clients’ peril. In integrated strategy as you have outlined has far greater reach than any one tactic.
Interesting concept – “fusion marketing.” The race to be social has marketers losing sight of awareness building – engagement and connection follow awareness. That’s why TV is still relevant and remaining that way for the foreseeable future. The metrics mystery is puzzle piece that drives social. Analytics are great when taken into context. Nice piece.