How Are Your Business Manners? Eight Business Etiquette Tips for the New Office Environment
Business manners aren’t covered in the business press that often. In fact, recent searches on the topic turn up this “Oh, Behave!” article on MSNBC … from five years ago! Despite the lack of coverage, this is a critical area of focus for career success. And that is especially true these days with changing gender expectations in the workplace.
We all learned good manners from our parents and teachers. But, how are your business manners? Everyone needs to be treated with respect and consideration, but times have changed. Men and women are business peers, so expecting a man to hold a door open for a women is not necessarily correct. Translation: The first person at the door should hold it open.
Business etiquette is genderless and simple. Here are a few dos and don’ts to follow:
1. Introductions: Introduce a lower-ranking person to a higher-ranking person. A client is always considered the highest ranking person. If you forget someone’s name, just apologize and make the introduction.
2. Shaking Hands: Not too firm or too soft and ALWAYS look the person in the eye.
3. Telephone Calls: Return calls immediately. It’s a sign of respect.
4. Texting: Although becoming commonplace, it is rude to text, email or answer your phone during a meeting.
5. Business Hours: Unless for an emergency, contact people during business hours. Everyone needs time away.
6. Co-workers: You spend a great deal of time with your co-workers, make an effort to get to know them.
7. Timeliness: Don’t be tardy for the party or the meeting.
8. Big Brother: You never know who knows who. Keep your conversations private.
Manners are important no matter what your position is. Behaving properly creates a good impression. While it might not get you a promotion, you won’t be eliminated from one due to rudeness!
Published: May 22, 2012 By: