By Peter Friedman, CEO,LiveWorld As any social media person operating in a corporate or regulated environment can tell you, navigating legal liability while giving your customers a voice online can be a...

By Fred Bayles, Director of Boston University’s Statehouse Program Twenty years at The Associated Press taught me that although getting it first was high on the list of journalistic accomplishments,...

Editor’s Note: This post ran Monday, April 15th, before the Boston bombings. By Patty Briguglio, CEO, MMI Public Relations When a crisis hits – and believe me, they always do – if one of my...

By Gerard Braud As I write this article, the media are reporting on the crisis in Waco, Texas at the West Texas Fertilizer Plant, which blew up. In a news conference I’m watching on television, the...

Editor’s Note: Originally published Sept 5, 2012, on CommPRO.biz By James E. Lukaszewski, ABC, APR, Fellow PRSA  Among the most frequent questions I get when speaking to groups or talking to...

 Editor’s Note:  This post was originally published on March 28, 2013, on CommPRO.biz By Steven Fink, President and CEO, Lexicon Communications Corp. Carnival Cruise Lines is once again in hot...

By Leslie Ungar, President, Electric Impulse Communications Through-out recent history it seems as though there are all kinds of examples of communication being able to do really BIG things for people...

Editor’s Note:  This post is in response to a recent story on CommPro.biz, “Dark Clouds Over Sunnyvale” By Linda E. Dunbar, Monsoon Communications The chattering classes have gone...

Editor’s Note: Originally published on February 18, 2013, on CommPRO.biz By Gerard Braud In 2013 there is no excuse for such failed crisis communications. Any and every company should be ready to...

 By Dr. David Pensak Lesson 1 - Every business has a weak spot that can be seriously injurious and possibly fatal.   As Sherlock Holmes put it, when trying to solve a case, once you have eliminated...

By Tony Jacques, Issue Outcomes The best crisis management is to take steps to reduce the likelihood of a crisis happening in the first place. But many companies lack even the most basic elements to be...

Devon A. Cancilla, Ph.D., Dean of Business and Technology, American Sentinel University In the communications business, the ultimate professional challenge is to effectively communicate accurate and...